Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh community who told us about a very exciting project he was in the midst of for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, also known as brittle bone disease. She is dependent on a wheelchair to move around and her home was not wheelchair compatible, mainly due to the size of the equipment. When Jimmy learned about the issue, he thought about remodeling the Tracy family’s home to make it entirely wheel-chair accessible. Unfortunately, due to the age of the home, it was going to be a larger project than he realized. Not yet defeated, Jimmy thought about turning the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own playroom, bedroom, bathroom, and kitchen area.

Ready to get started, Jimmy started contacting local home service groups, including building supply companies, plumbers, and electricians and all of them said they would be thrilled to help and contribute services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) piece of Kyla’s new living area. Two of Service Experts residential sales consultants went over to ask more about the renovation and were in awe of how smart and sweet Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and cooling systems for his little girl’s new living area, but with the assistance of Lennox and RE Michel, Service Experts was able to present Kyla’s family an invoice that read:

“We’re honored to present you with a total heating and AC system at no charge as long as we can all have hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. Kyla’s family is working to purchase a wheel-chair friendly automobile to better transport their family. To find out more or to donate to the family’s van, please visit their GoFundMe account.

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