When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many individuals start their search for an AC repair company on the web. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when looking for an AC repair service. Learn which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Inquire if your street address is included in the company’s service area. If not, determine if they’re able to come to you for an additional fee. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on quality and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service very likely has the experience it needs to handle complex problems. Find out how much time the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you select a company that offers competitive and reasonable prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trusted companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and provide warranties for your satisfaction. Such coverage shows quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Fort Worth.