How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you may have read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed information, go to their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may be having problems, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and going again.

Symptoms of this glitch include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat will turn on but you can’t control it or it’s acting sluggish, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After around 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the thermostat has turned on while plugged in, turn it off and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, please go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Stark Services set up your Nest Thermostat, please reach out to us at 817-668-6689 or schedule an appointment online. If your Nest Thermostat was not set up by Stark Services, please connect with Nest Support here.

Additionally, do not let this occurrence scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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