Commonly Available Job Positions at Stark Services in Haltom City Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, drives sales, and provides leadership to all employees and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to answer questions, resolve problems, and confirm complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also conducts installation and service on inside air equipment and accessories, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, complaints, and billing questions with the highest level of respect and professionalism to solve customer complaints with a single-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, abiding by approved radio and pager processes, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person in the role also communicates with the customer to confirm the customer is informed of scheduled appointments, respond to questions, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians in accordance with established company guidelines.